Privacy Policy
Last Updated: 2024
Introduction:
At Dial a Drink, we value and respect the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
- Personal Information: When you make a purchase, create an account, or contact us, we may collect personal information such as your name, address, phone number, and email address.
- Payment Information: Due to our payment methods when order processing, we do not collect clients payment information like (credit card, debit card, bank details). All payments (Mobile money, Bank transfer, Cash on delivery) are done by the clients, and each client hold full responsibility on making sure the payment is done correctly and only to the "Payment details we offer for Dial a Drink".
- Order History: We keep a record of your order history to manage orders, handle returns, and offer relevant customer support.
- Location Information: To provide accurate delivery services, we collect and use location information for delivery addresses within Juba city.
2. How We Use Your Information
We use the collected information for several purposes, including:
- Order Processing and Delivery: To process your orders, ensure timely delivery, and provide order updates.
- Customer Support: To address any queries or issues you may have and improve your shopping experience.
- Marketing and Promotions: To inform you of special discounts, new arrivals, and promotions. You may opt-out of marketing communications at any time.
- Site Improvement: To analyze website usage and improve our site’s functionality and user experience.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share it with:
- Service Providers: To third-party providers who help us manage payment processing, delivery, and marketing communications. All providers are required to protect your information and only use it for services they provide on our behalf.
- Legal Obligations: When required by law or legal processes, we may disclose your information to comply with legal obligations or protect our rights.
4. Security of Your Information
We implement strict security measures to safeguard your information. While no method of electronic storage is 100% secure, we use standard security protocols and encryption to protect your data.
5. Your Rights
You have the right to:
- Access Your Data: View the personal information we hold about you.
- Update Your Data: Correct or update any inaccuracies in your personal data.
- Delete Your Data: Request the deletion of your data from our systems, except where necessary for legal reasons (e.g., transaction records).
6. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience, remember your preferences, and gather website analytics.
7. Age Restriction
Dial a Drink does not "knowingly" Sell , Advertise, or collect or solicit personal information from individuals under 18. If we discover that we have unintentionally collected data from someone under 18, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and your continued use of our website or services after any updates signifies your acceptance of the new policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, feel free to contact us.
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Dial a Drink, We Deliver
We bring convenience and quality right to your door. With a curated selection of premium beverages and swift delivery across Juba, we make it easy to enjoy your favorite drinks with just a click. Cheers to simplicity and satisfaction!
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